Here are some of our most frequently asked questions: please read through them before contacting us as we may have your answer below!
ORDER TRACKING & DELIVERIES
Can I change my order?
Unfortunately, once an order is processed, we are unable to cancel or alter it.
How can I track my order?
- Please use the tracking ID found in your confirmation email.
My tracking ID doesn’t seem to have updated yet:
- Please note that it can take some time for Royal Mail to scan the item through their system, until they do, there may be no updates on your parcel. Please allow some time for your item to be scanned.
- Please be aware that your dispatch notification will arrive with you when we dispatch your item from our system – if this is after the postal cut off time for that day, it will not be collected until the next working day.
My parcel has not arrived or is delayed according to the tracking:
- Please check with the courier first before contacting us. They will be able to give you a clearer update as to the status of your item. If it is lost or they cannot locate the item, please email us at email@example.com with your order number and the couriers update in relation to the item and we will investigate this for you.
My parcel was stolen after it was delivered:
- Unfortunately, we are unable to offer refunds or replacements for items that have been stolen on delivery. If you have allocated a safe place directly with the courier and they have failed to leave the item there, please liaise directly with the courier. Woofingdales cannot be held responsible for stolen items or safe place locations.
The courier advised that as I missed my delivery again or I did not organise a redelivery, they have returned my item to Woofingdales!
- Please email firstname.lastname@example.org with your order number and name advising us that your parcel is on its way back to us, so we can watch to check it arrives back.
- If the item fails to be delivered back to us under these circumstances, when returned to sender via the courier, unfortunately, we cannot offer refunds or replacements.
- We are able to re-dispatch the item again for a re-postage fee once it arrives back to us.
RETURNS & REFUNDS
Can I return my item?
We offer a 14 day returns policy from the date the item was delivered to you. You do not need to contact us before returning your item. Your item must be unworn with original tags attached. Please see our returns section for more information.