FAQ'S

 

Here are some of our most frequently asked questions: please read through them before contacting us as we may have your answer below!

ORDER TRACKING & DELIVERIES

Can I change my order?

Unfortunately, once an order is processed we are unable to cancel or alter it.

How can I track my order?

  • Please use the tracking ID found in your confirmation email.

My tracking ID doesn’t seem to have updated yet:

  • Please note that it can take some time for Royal Mail to scan the item through their system, until they do, there may be no updates on your parcel. Please allow some time for your item to be scanned.

My parcel has not arrived or is delayed according to the tracking:

  • Please check with the courier first before contacting us. They will be able to give you a clearer update as to the status of your item. If it is lost or they cannot locate the item, please email us at woof@woofingdales.co.uk with your order number and the couriers update in relation to the item and we will investigate this for you.

My parcel was stolen after it was delivered:

  • Unfortunately, we are unable to offer refunds or replacements for items that have been stolen on delivery. If you have allocated a safe place directly with the courier and they have failed to leave the item there, please liaise directly with the courier. Woofingdales cannot be held responsible for stolen items or safe place locations.

The courier advised that as I missed my delivery again or I did not organise a redelivery, they have returned my item to Woofingdales!

  • Please email woof@woofingdales.co.uk with your order number and name advising us that your parcel is on its way back to us, so we can watch to check it arrives back.
  • If the item fails to be delivered back to us under these circumstances, when returned to sender via the courier, unfortunately, we cannot offer refunds or replacements.
  • We are able to re-dispatch the item again for a re-postage fee once it arrives back to us.