Shipping & Returns

Your shipment method will be advised on your order dispatch confirmation with your tracking number. 

Delivery dispatch times are currently 2 days and shipping should take approximately 2 days, but please note that during peak seasons and sale events, shipping may take longer.

Shipping Cost (Domestic):

• Domestic shipping is calculated by weight and is sent via Royal Mail or Evri 48 Tracked. Shipping ranges between £3.60 and £4.74 depending on the size & weight of the item and is set via Royal Mail not by Woofingdales. 
• For International Shipping, the rate is calculated at checkout, depending on destination and is set via Royal Mail. International shipping is sent via International Tracked & Signed
• Shipping is calculated on weight and size.
• International orders shipped may be subject to taxes, fees, customs duties, and fees levied by the destination country. The import fees are the responsibility of the recipient of the order and will be their obligation to pay at time of delivery.

14 DAY RETURN POLICY

How to return your items:

Please email woof@woofingdales.co.uk with your order number and reason for return and we will process your return request. 

• The buyer is responsible for shipping costs to return the item (unless the item is faulty or damaged), we cannot refund postage for items that do not fit.
• The item does not need to be in its original packaging, so using the smaller packaging may reduce return shipping costs.
• We suggest you use a tracked shipping service and retain the proof of postage as this is your insurance should you need to claim for lost parcels. 

• It is your responsibility to ensure that your returned items are packaged well enough so that they won't become damaged on their journey back to us.

• In the unlikely event that the returned goods arrive in an unsuitable condition, we will be unable to offer a refund. 

• Woofingdales is happy to accept returns within 14 days of delivery.  

•  Returned parcels must postmarked within the 14 days of the items delivery to the buyer.
  
• Please do not return chewed, damaged or worn items to us, they will not be refunded.
• Items eligible for refund must be in a BRAND NEW condition, unworn, hair-free and in their original packaging with original labels.
  
• BUNDLES & DEALS: If you want to return any items purchased as part of a bundle please contact us and we will advise the refund amount.
  
• If you feel your item is faulty or you have a problem with your order, please email us and we will assist you further. 

Refunds that meet Woofingdales refund requirements.

• Once we have received and approved the refund, it will be processed to your original method of payment.
• Please allow  5-7 business days for your bank to process the refund.
• If you have not received a refund after 7 business days, please email woof@woofingdales quoting your order number.

Exchanges 

• We offer exchanges if notified within the 14 days return policy if we have the requested size in stock.